The Details
How does this work? An order can be placed from our Shop page or by phone at 888-515-8324. Each piece is custom made and all specific details about your order can be placed in the comments section for the online ordering or by phone. Once an order is placed, the fingerprint kit will be shipped to you. Our fingerprint kit includes both the mold compound and a fingerprint ID card. If you already have an ink print, the print can either be mailed or e-mailed to us. Once we receive the fingerprint molds and/or ink print back, we will contact you to let you know. We will then start work on your custom fingerprint keepsake. The entire process can take from 4-8 weeks to create, cast and finish your keepsake.
What is a fingerprint kit? A fingerprint or thumbprint kit is either a mold material or a fingerprint ID card that is used to capture a fingerprint or thumbprint, baby's hand or foot, or pet paw print to make an impression or ink print. These are provided to you via mail from our Shop page. Kits are included with every jewelry purchase.
Where can I get pricing information? Pricing is available from our Shop page or from our Pricing Guide.
Do you have a catalog? Yes, you can Download our 2008 Catalog PDF and Pricing Guide or order our 2008 Catalog.
Can you ship overnight to a funeral home? Yes, please visit our Lost Loved Ones page for more information.
Do you ship to Canada? Yes, we ship worldwide.
What is the size of the Heart Pendant? The heart pendant is approximately 1" to 1 1/4" in size from side to side. The large heart pendant will normally fit a full adult print. The small charm size pendant can be up to 3/4" in size. The small charm size pendant will normally fit the full child's print. All pieces are custom made and we try to capture the entire print on a piece, unless specific dimensions and directions are given otherwise.
What if I want to create my own design? When placing an order for your own design, you can mail or e-mail a drawing of your design with dimensions. Pricing of the custom piece will be determined and we will contact you to complete the purchase. If you have a fingerprint ID card already, please mail or e-mail a photocopy of the fingerprints. If you do not have fingerprints, then the fingerprint kit is included with your jewelry purchase.
Do you offer gold without nickel? Yes, we offer nickel-free white gold, by special request.
Do you offer silver without copper? Yes, we offer .999 fine silver by special request. .999 fine silver is a softer metal than sterling silver and can wear faster over time.
Does the order come with the piece to attach to the necklace or charm bracelet? Yes, all our pieces come with a heavy gauge jump ring. Some pieces can be heavy and we do not want them to fall off of your necklace or bracelet. Jump rings can be soldered closed by request.
How thick is the heart charm from a mold impression? The approximate thickness is 1/8". The mold impression create depth to your keepsake.
Do you offer any other fonts?
Yes, we do have a large selection of fonts. Our general offerings
are Baby Script, Helvetica, Script - Single Line, Script - Double Line,
and Block. If you would like a different font, please let us know
and we will see what we can do to accommodate your request.
Do you offer fingerprint jewelry from a fingerprint ID card? Yes, we can make a jewelry piece from a fingerprint ID card or any ink print. We offer our own fingerprint ID card, or you can provide a clean, crisp photocopy of your own fingerprint id card or other ink print. You can mail or e-mail your photocopy. Please contact us for information on how to place your order using a fingerprint or thumbprint id card.
I have some gold jewelry, can you use it to cast a piece? We do offer the service of purchasing gold and silver at market value. If you want to send jewelry for a credit towards your purchase, please contact us for information. We do not use preciously cast jewelry. We only use new metal to insure the integrity and quality of our product.
Can you place my child's birthstone place on the jewelry? Yes, we offer natural birthstones for any design. There is an additional charge for placing the stone. Our diamond selection includes diamonds of 2mm for $900 and 3mm for $1000. Birthstones can be place in the front of any piece or on the back of any mold impression keepsake. We offer the following natural birthstones: Garnet for January, Amethyst for February, Aquamarine for March, Diamond or White Sapphire for April, Emerald for May, Alexandrite for June, Ruby for July, Peridot for August, Sapphire for September, Tourmaline for October, Yellow Topaz for November, and Blue Topaz for December. We do offer other options for birthstones replacements - opal, citrine, yellow sapphire, and others. If you desire a different stone, shape and size for your keepsake, please contact us for pricing. We will also place your own stone upon request.
Do you use Precious Metal Clay? No, all our pieces are hand crafted in wax and cast in our own studio with your precious metal selection. We offer .999 fine silver (silver without copper) through the art of lost wax casting. We offer .925 sterling silver, 14kt yellow, rose, and white gold, and 18kt yellow gold. Pieces made from Precious Metal Clay (.999 fine silver) are less durable and wear faster than sterling silver. Sterling silver contains alloys which makes it a harder, more durable metal.
Can my funeral home take the prints? Yes, we provide fingerprint ID cards and mold impression kits to funeral homes. They can take the prints and mail them back to us. If you already have an ink fingerprint from another source, we can also work with that. If you have a fingerprint mold from another source, please provide us with information as to the material and we will try and accommodate your request. We will contact you to finish your order.
How long does it take? The fingerprint or thumbprint jewelry takes approximately four to eight weeks to complete for the entire process.
How big of a fingerprint or thumbprint can we imprint? Fingerprints can be taken from children 9 months and older with a visible fingerprint through adults. There is no age limit. Large fingerprints, thumbprints, handprints or footprints from an ink print can be resized to suit your design. If you desire a print from a baby less than 9 months of age, we suggest you take a toe print.
Please
contact us to place an order for a
resized ink print.
Can I have a fingerprint or thumbprint piece done of my dying child or grandparent? Yes. Please contact us for more information. We will work with your fingerprint ID card or ink print or provide one for you. FedEx Priority Overnight and FedEx 2-Day service is available. Please visit our Lost Loved Ones information page.
I do not have a fingerprint of my deceased mother, but have her handwriting, can I get that message on a piece? Yes, we would need a clean, crisp photocopy of the message and can create a unique piece with the handwriting. Please contact us for more information and to place an order. We also offer the special handwriting or love note on the back of any piece.
Can I order the dog tag in 14kt Yellow Gold? Yes, all our jewelry designs are offered in .925 sterling silver, 14kt yellow, white, and rose gold and 18kt yellow gold. We offer .999 fine silver, 14kt nickel-free white gold, palladium and platinum by special request.
Can we make more that one item from each impression? More than one piece can be ordered with a fingerprint mold impression or ink print, just let us know how many pieces when placing the order. We keep all molds and fingerprints on file so you may order in the future.
How old do the children need to be? Babies have such fine fingerprints that they do not show up well on the mold kits or fingerprint ID card until after the child is around 9 months of age. But - the footprint or toe print comes out beautifully from birth. Fingerprint jewelry is available for all ages 9 months and above with a visible fingerprint. Please look at the child's finger or thumb without magnification and see if you can see visible lines. If you can see visible lines without magnification, then you should have a good print.
Can I use the dog tag for a key chain? Yes. We will design your keepsake fingerprint jewelry piece for whatever you need - keychain, dog tag necklace or pendant. Just let us know when you place your order.
I want a heart that is asymmetrical, do you offer that? Yes, you can design the shape of the heart and the placement of the fingerprint on the heart. Please provide a drawing with dimensions.
Is it messy to do? No. The hand or foot just needs to be washed once the impression or print is taken.
Can my piece be engraved? Custom personalized engraving is available for all jewelry pieces. We offer professional engraving on the front or stamped information on the front for a more casual look. Engraving fonts include Baby Script, Helvetica, Block, Single Line Script and Double Line Script. If you desire a different engraving font, please let us know and we will see if we can accommodate your request. All engraving is included with your order. There is no additional charge for engraving or stamped information.
How much can be engraved on the back of the large heart? The large heart size ranges from 1" across to 1 1/4" across. The back can accommodate approximately 3-4 lines of information.
Can I put more than one fingerprint or thumbprint on a single piece? Yes. We also offer many different designs for multiple fingerprints or thumbprints. We offer pieces with the fingerprint back-to-back or can add more than one on the same piece. Custom requests and designs are our specialty. All our back to back keepsakes are double listed price.
Can I combine styles? Yes. We encourage you to be creative and enjoy this process. You can create your own unique fingerprint jewelry design.
I need my keepsake within a week. Do you provide rush service? Yes, there is an additional $250 charge for rush service.
Can I design my own shape or size? Yes, just submit your ideas and we will do our best! Every piece is unique and custom made just for you.
Can I get a piece to match the jewelry I already have? Yes. Just provide the information about your piece and ideas and we will do our best. You can also e-mail us with your information. Please provide as close of dimensions of your piece along with dimensions of jump rings.
What is your privacy policy? We do not disclose our customer information to anyone. Upon request, your original fingerprint ID card will be sent back with your order - please only mail a photocopy. If you plan on placing more orders in the future, please let us know.
Do you guarantee your workmanship? Yes, we guarantee our precious metal selection, quality, craftsmanship, and the final product and engraving per the specifications from the original order. If you have any questions about your order or keepsake, please contact us.
Each fingerprint or thumbprint jewelry item you order is commissioned and custom crafted, cast and finished by hand. Any surface variations is to be expected and adds to the natural beauty and individuality of these hand crafted unique fingerprint jewelry.
Please e-mail us or call 888-515-8324 for information or if you have any questions about our products.
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